Case Study
Aug 27, 2025
The Challenge
The client was in a vulnerable "tech hostage" situation. A previous employee held their domain and website for a $5,000 ransom, and their primary communication hub (Google Workspace) was tied to a current employee's personal account. Beyond these security risks, their web presence was outdated, lacking an online booking system, and their brand lacked the high-quality visual assets needed to compete in a modern market.
Our Approach
We applied our Managed Services framework to stabilize, secure, and then modernize their operations:
Asset Protection & Recovery: We successfully navigated the technical and legal hurdles to reclaim the domain and website for free, directly delivering on our "Protection from tech hostage situations" service.
Infrastructure Decoupling: We migrated and secured their Google Workspace, ensuring the business—not an individual—retained 100% ownership of company data.
Web & Creative Development: We designed and launched a new website tailored for online booking and utilized drone photography to create high-impact visual content.
Total Technical Partnership: We streamlined their external presence (RV Life, YouTube, Socials) and began architecting their internal tech department to prepare for future automation.
The Results (First 4 Months)
Lead Generation
976 new leads captured in 4 months
3X faster than their previous 5-year average (3,367 leads total)
On pace for 3,000 leads in 2026 vs. historical 674/year
After-Hours Revenue Impact
$43,000 in bookings captured after 5 PM (4 months)
139 form submissions per month after business hours
Projected $133,000 annual revenue from after-hours automation alone
58.44% of after-hours bookings from Beachfront sites
Operational Efficiency
48 hours/month saved on QuickBooks reconciliation
$5,000 saved from tech hostage situation
100% digital asset ownership restored
Website uptime improved to 100%
Return on Investment
15x ROI in first 4 months
50% booking conversion rate on after-hours submissions
Technology investment: $1,500/month
Revenue generated: $10,750/month (after-hours alone)
We had a vision for our latest project, and after spending less than an hour with Bucky Solutions, I was confident they were the people we needed to hire. What a great decision we made! They not only shared our vision but far exceeded our expectations. There is no question who we will go to for our next project.
Tom Ramsdell
Board Member, Bryn Mawr Ocean Resort
